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Last updated: May 20, 2026
When you create an account, we collect your email address, school, year, and role (student or resident). For residents, we also collect your NPI number to verify your identity. We do not collect your full name, phone number, or physical address.
Your information is used to:
For the newsletter specifically, we store your email address, the source you signed up from (e.g., homepage, footer, or platform signup), your opt-in / unsubscribe state, and bounce / spam-complaint metrics needed for deliverability hygiene. This data lives in a separate table from your account profile — newsletter unsubscribes and bounces never affect your account, payout, or verification emails.
Resident Insider is built on anonymity. Students never see a resident's name, email, or NPI number. Residents never see a student's name, email, school, or year. This anonymity is enforced at the database level via row-level security policies and cannot be bypassed by client requests.
Public listings of residents (e.g. the Explore page) are served from a restricted database view that exposes only the program a resident belongs to and, optionally, their PGY year if they choose to display it. Email, NPI, school, bio, and other identifying fields are never exposed publicly.
We verify resident NPI numbers against the publicly available NPPES registry maintained by the U.S. Department of Health & Human Services. We store your NPI number securely but never display it to other users.
All payments are processed through Stripe. We never store your credit card number, CVV, or full banking details on our servers. Stripe handles all payment security in compliance with PCI-DSS standards.
Question content is never sent to Stripe as part of payment metadata. The text of your question is held in our own database during the checkout round-trip and is not visible in the Stripe dashboard.
Your data is stored securely using Supabase with row-level security policies. All data is encrypted in transit via HTTPS. Access to personal information is strictly limited and role-based.
We use the following third-party services:
Your account data is retained as long as your account is active. If you delete your account, your personal information is permanently removed. Anonymous message content may be retained for platform quality purposes.
You may request to view, update, or delete your personal data at any time by contacting us at support@myresidentinsider.com. We will respond within 30 days.
The Lounge is a private discussion space for verified MD/DO residents. Conversations there are visible only to other verified residents — never to students, residency programs, hospitals, or the public. This access restriction is enforced at the database level and cannot be bypassed by client requests.
Within the Lounge, residents post under an automatically assigned pseudonym. Your real name, email, and program are never attached to your posts.
Resident Insider does not monitor or read Lounge conversations. The only exception is a message a member reports for a House Rules violation, which an administrator then reviews.
We may update this Privacy Policy from time to time. We will notify users of material changes via email. Continued use of the platform after changes constitutes acceptance.
Questions about privacy? Email us at support@myresidentinsider.com