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Last updated: May 20, 2026
By creating an account or using Resident Insider, you agree to these Terms of Service. If you do not agree, do not use the platform.
To use Resident Insider, you must be:
You must be at least 18 years of age.
All users must verify their email address. Residents must additionally verify their NPI number through the NPPES registry and complete government-issued photo ID verification through Stripe Identity. At signup, residents affirm that they are currently enrolled in the program they claim to represent and will share their authentic perspective. Providing false verification information, or misrepresenting the program at which you are training, will result in immediate account termination.
All messages between students and residents are anonymous. You agree not to:
Students pay $50 per standard message (72-hour response window) or $75 per priority message (24-hour response window). Residents receive $25 per standard message and $38 per priority message. All prices are in USD.
If a resident does not respond within the designated time window (72 hours for standard, 24 hours for priority), the student will receive a full refund. Refunds are processed automatically through Stripe.
Residents who accept a message must provide a response of at least 250 characters. Responses must be relevant to the question asked and provide genuine advice. Residents may decline messages without penalty.
Resident Insider does not involve clinical work or patient care. However, some residency programs may have policies regarding outside employment, moonlighting, or paid activities. It is the sole responsibility of each resident user to review and comply with their program's policies before participating on this platform. Resident Insider is not responsible for any consequences resulting from a user's failure to comply with their program's policies.
Questions are limited to 500 characters. Residents may have a maximum of 3 pending messages at any time. Residents may set their availability to active or inactive.
Students may rate resident responses on a scale of 1 to 5 stars. Ratings are anonymous and visible to the resident. Ratings help future students make informed decisions.
Residents are notified by email each time they receive a new rating. If a resident’s overall rating falls to 4.0 or below after at least 8 ratings, the resident will receive a warning email. If the overall rating falls to 3.5 or below, the account will be flagged for manual admin review; the resident’s profile remains visible to students unless and until an admin reviews the account and determines that deactivation is warranted. Resident Insider does not auto-deactivate accounts based on ratings alone.
Deactivated residents may appeal the decision by contacting support@myresidentinsider.com. All appeals are reviewed manually. Resident Insider reserves the right to reverse deactivations if ratings appear to have been coordinated in bad faith or otherwise submitted in violation of these Terms.
You may not use Resident Insider to:
All content on Resident Insider, including the logo, design, and brand, is owned by Resident Insider LLC. User-generated messages remain the property of their authors.
Resident Insider is an informational platform. Advice shared by residents reflects personal experience and opinion, not official program positions. Resident Insider is not affiliated with any medical school, residency program, accrediting body, or government agency. Use all information at your own discretion.
Resident Insider’s content — including the career-reference guides, the Resident Insider Weekly newsletter, and discussion in the Lounge — is general education, not professional financial, tax, legal, or medical advice. For any decision specific to your situation, consult a qualified professional.
Resident Insider is provided "as is" without warranties of any kind. We are not liable for decisions made based on information received through the platform, including but not limited to residency ranking decisions.
We reserve the right to suspend or terminate accounts that violate these terms. Users may delete their account at any time by contacting support@myresidentinsider.com.
The Lounge is a private discussion space available to verified MD/DO residents. The conduct rules in these Terms — including Section 11 (Prohibited Content) and the requirements not to harass, threaten, or attempt to identify other users — apply to all activity in the Lounge. By participating in the Lounge, you also agree to its House Rules.
Resident Insider may review a Lounge message that a member reports, and may remove content or suspend Lounge access for conduct that violates these Terms or the House Rules.
The Resident Insider Weekly newsletter is a free, opt-in editorial service separate from your platform account. Subscription requires affirmative consent (a checkbox at signup or on the homepage / footer signup form) followed by clicking the confirmation link in the inbox — we don’t add anyone to the active list without that double opt-in.
Every issue includes a one-click unsubscribe link in the footer. Unsubscribing from the newsletter takes effect immediately and has no effect on your platform account, transactional emails (verification, payouts, refunds, account alerts), or any other service. We may discontinue the newsletter at any time; doing so will not affect your platform account.
We may update these Terms of Service at any time. Material changes will be communicated via email. Continued use of the platform constitutes acceptance of updated terms.
Questions about these terms? Email us at support@myresidentinsider.com