Terms of Service

1. Acceptance of Terms

By creating an account or using Resident Insider, you agree to these Terms of Service. If you do not agree, do not use the platform.

2. Eligibility

To use Resident Insider, you must be:

• A currently enrolled medical, osteopathic, or podiatric medical student, or
• A current or recently graduated resident with a valid NPI number

You must be at least 18 years of age.

3. Account Verification

All users must verify their email address. Residents must additionally verify their NPI number through the NPPES registry. Providing false verification information will result in immediate account termination.

4. Anonymous Messaging

All messages between students and residents are anonymous. You agree not to:

• Attempt to identify or reveal the identity of other users
• Share personally identifying information in messages
• Use messages to harass, threaten, or defame others
• Share message content outside the platform without consent

5. Pricing & Payments

Students pay $50 per standard message (72-hour response window) or $75 per priority message (24-hour response window). Residents receive 50% of the message price as their payout. All prices are in USD.

6. Refund Policy

If a resident does not respond within the designated time window (72 hours for standard, 24 hours for priority), the student will receive a full refund. Refunds are processed automatically through Stripe.

7. Response Requirements

Residents who accept a message must provide a response of at least 250 characters. Responses must be relevant to the question asked and provide genuine advice. Residents may decline messages without penalty.

8. Message Limits

Questions are limited to 500 characters. Residents may have a maximum of 3 pending messages at any time. Residents may set their availability to active or inactive.

9. Rating System

Students may rate resident responses on a scale of 1 to 5 stars. Ratings are anonymous and visible to the resident. Ratings help future students make informed decisions.

10. Prohibited Content

You may not use Resident Insider to:

• Share HIPAA-protected patient information
• Provide specific medical advice to patients
• Post discriminatory, offensive, or illegal content
• Solicit or share exam questions or proprietary materials
• Promote commercial products or services

11. Intellectual Property

All content on Resident Insider, including the logo, design, and brand, is owned by Resident Insider LLC. User-generated messages remain the property of their authors.

12. Disclaimer

Resident Insider is an informational platform. Advice shared by residents reflects personal experience and opinion, not official program positions. Resident Insider is not affiliated with any medical school, residency program, accrediting body, or government agency. Use all information at your own discretion.

13. Limitation of Liability

Resident Insider is provided "as is" without warranties of any kind. We are not liable for decisions made based on information received through the platform, including but not limited to residency ranking decisions.

14. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms. Users may delete their account at any time by contacting support@myresidentinsider.com.

15. Changes to Terms

We may update these Terms of Service at any time. Material changes will be communicated via email. Continued use of the platform constitutes acceptance of updated terms.

Contact

Questions about these terms? Email us at support@myresidentinsider.com